Proper Yorkshire Beer Limited, 19 Manor Court, Scarborough Business Park, Scarborough, YO11 3TU

If you would like to become a stockist of Proper Yorkshire Beer, please contact:

Samuel Barrington, Proper Yorkshire Beer Sales & Business Development at:

sam@properyorkshirebeer.co.uk

Returns & Refunds Policy

Proper Yorkshire Beer – UK Online Beer Store
Last updated: [07/07/2025]

We hope you enjoy every beer you receive from us. However, we know that things don’t always go to plan. Here’s how our returns and refunds work.

Can I return my beer?

Due to the nature of our products, we do not accept returns of beer unless:

• The items are damaged, defective, or incorrect.
• The product is past its best before date on arrival.
• Your order was not delivered.

Under UK law, alcohol is a perishable item and is exempt from the 14-day cooling-off period that applies to many online purchases.

 Refunds & Replacements

If you received:

• Damaged cans
• Wrong products
• Spoiled or expired items

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue
• A short description of the problem

Email: info@properyokrshirebeer.co.uk
Phone: 01723 586 633

If your claim is approved, we’ll issue a refund or replacement within 7 working days.

Returns (if applicable)

In very rare cases where a return is approved (e.g. unopened product mistakenly sent), items must be:

• Unopened and sealed
• In original packaging
• Returned within 14 days of delivery

Return shipping costs are the buyer’s responsibility unless the return is due to our error.

Other Important Notes

• You must be 18 or over to buy alcohol from our store.
• We reserve the right to refuse refunds if items show signs of tampering or misuse.
• If a delivery attempt fails due to an incorrect address or age verification failure, shipping costs may be non-refundable.

If you have any questions, contact our friendly team. We're here to help!

Email: info@properyokrshirebeer.co.uk
Phone: 01723 586 633