Please note orders may take up to five working days to be delivered.

Proper Yorkshire Beer Limited, 19 Manor Court, Scarborough Business Park, Scarborough, YO11 3TU

If you would like to become a stockist of Proper Yorkshire Beer, please contact:

info@properyorkshirebeer.co.uk

Returns & Refunds Policy

Proper Yorkshire Beer – UK Online Beer Store
Last updated: [07/07/2025]

We hope you enjoy every beer you receive from us. However, we know that things don’t always go to plan. Here’s how our returns and refunds work.

Can I return my beer?

Due to the nature of our products, we do not accept returns of beer unless:

• The items are damaged, defective, or incorrect.
• The product is past its best before date on arrival.
• Your order was not delivered.

Under UK law, alcohol is a perishable item and is exempt from the 14-day cooling-off period that applies to many online purchases.

 Refunds & Replacements

If you received:

• Damaged cans
• Wrong products
• Spoiled or expired items

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue
• A short description of the problem

Email: info@properyokrshirebeer.co.uk
Phone: 01723 586 633

If your claim is approved, we’ll issue a refund or replacement within 7 working days.

Returns (if applicable)

In very rare cases where a return is approved (e.g. unopened product mistakenly sent), items must be:

• Unopened and sealed
• In original packaging
• Returned within 14 days of delivery

Return shipping costs are the buyer’s responsibility unless the return is due to our error.

Other Important Notes

• You must be 18 or over to buy alcohol from our store.
• We reserve the right to refuse refunds if items show signs of tampering or misuse.
• If a delivery attempt fails due to an incorrect address or age verification failure, shipping costs may be non-refundable.

If you have any questions, contact our friendly team. We're here to help!

Email: info@properyokrshirebeer.co.uk
Phone: 01723 586 633